Returns and refunds

Every piece is made in small runs, so we are not able to take back an item because the size or the look was not what you hoped for. Please use the size guide on the product page before ordering — it lists the real measurements of the garment, taken flat.

If a product arrives faulty, that is a different matter and we will put it right.

Get in touch within 14 days of delivery with your order reference and a photograph of the fault. We will replace the item, or refund it if a replacement is not available.

A fault means a defect in the making — a failed seam, a print that lifts, hardware that gives way in normal use. Wear from climbing, damage from abrasion against rock or a wall, and ordinary fading are not faults.

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Nothing in this policy limits the rights you have under Singapore consumer law, including the Consumer Protection (Fair Trading) Act and the Sale of Goods Act, where those apply to your purchase.