Privacy

This is a working template, not legal advice. Have it reviewed against the Personal Data Protection Act (PDPA) before you rely on it, and name a real data protection officer below.

When you place an order we collect your name, email address, delivery address and the contents of your order.

We do not collect or store card details. Payment is handled by Stripe on their own pages, and card numbers never reach this site.

To take payment, pack and deliver your order, answer you if you get in touch, and — only if you have asked for it — send occasional notes about new work.

Stripe processes payments and receives what it needs to do so. Our email provider sends your order confirmation. Our delivery partner receives your address. None of them are permitted to use your data for their own marketing.

Order records are kept for as long as we are required to for tax and accounting purposes. Subscription details are kept until you unsubscribe, which you can do from any email we send.

Under the PDPA you may ask what personal data we hold about you, ask us to correct it, and withdraw consent for us to use it. Write to us and we will respond within a reasonable time.

Reach us on Instagram at @Ishiki.Climbing or Telegram at @Ishiki. See also our terms and returns policy.